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We suggest that you book your appointments in advance to ensure your preferred date, time and therapist. A valid major credit card is required at booking.

Cancellation
Check In
Late Arrival
Environment
Preparation
What to Wear
What to Bring
The Treatment
Health
Gratuity
Payment
Children

Cancellation

We require 24 hour notice to cancel any individual treatments or 48 hours for packages otherwise you will be charged 25% of the service if minimum notice is not given.

Check In

We suggest you arrive 20 mins prior to your service.

Late Arrival

Late arrival will result in a shortened treatment or reschedule with applicable charges.

Environment

To maintain a tranquil environment, please lower your voice and switch off all electronic devices. Smoking is not permitted on premises.

Preparation

Please ensure that you have a shower prior to arriving for your treatment; thereby ensuring that you are relaxed.

What to Wear

We recommend that you wear comfortable clothing. You will be provided with a bath wrap to change into. Some treatments do require you to be in the nude to maximize your experience. You are discreetly covered and only the part being massaged is exposed. If you are more comfortable wearing undergarments, disposable underwear is provided.

What to Bring

We suggest that you leave your valuables at home as we will not be responsible for any lost or stolen items.

The Treatment

You can talk during your treatment or remain quiet; the therapist will follow your lead. We recommend that you are quiet for a more enjoyable experience. At the end of the treatment the therapist will advise you “to take your time getting up.” This usually means a few minutes and is not an invitation for a nap.

Health

Please ensure that the health information provided on the consultation form is complete and accurate. Should your health change, please update us at time of booking your service so that we can cater to your needs.

Gratuity

Gratuity is welcomed at your discretion. We recommend a minimum of 10%.

Payment

We accept visa, master card and cash. Personal cheques are accepted at our discretion. There is a $50 fee for any NSF cheques.

Children

To maintain a serene environment for our guests we would prefer that you make arrangements for child care. As an exception, children under 18 years must have a written consent form from their parents or guardian to receive spa treatments.

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